When you are constantly using an program, the errors are prone to occur on Windows machine. Antivirus like Kaspersky face no exceptions in this case. After performing an web search, I found out about the kaspersky error dealing with Disk Defragmenter which has been around for quite some time now.
The error is displayed on Kaspersky Internet Security software when you try to defragment the disk. This error is caused because of an virus named Heur Trojan Script iFramer. And such message is displayed on your screen
Disk Defragmenter cannot continue prescan because there is corruption in file: C:Documents and SettingsAll UsersApplication DataKaspersky LabAVP8Report
Fixing Disk Defragmenter cannot continue prescan on Kaspersky
Although there is no ultimate trick to fix this error, but we can always try out different ways and see if it helps in resolving the issue or not. Below are some of the best tips available for helping you fix the error on your Kaspersky internet security, always make sure you are following the tips as suggested.. let’s proceed
Remove the virus. You can download or use any of the best free antivirus programs and remove the virus which is causing Kaspersky to halt and display the error message.
There are many antivirus programs available, choose the one which you believe can help you to completely scan and eliminate the virus from your pc.
Uninstall and install Kaspersky. One of the recommended method that works because you are re-installing the application and it’s component, that is, you are actually starting it all over again.
You can download KAV remover to completely uninstall Kaspersky from your computer and download a fresh copy from the official website. Make sure you do remember the serial key, just note it down!
In your system32 folder you’ll find defrag.exe (c:windowssystem32). Add this defragmenter defrag.exe processes on your trusted application in Kaspersky.
You can do that by navigating to Settings -> Threats and exclusions -> Trusted zone -> Trusted applications. Just make sure Do not monitor application activity is checked.
Along with this, add the dfrgntfs.exe for NTFS drives and dfrgfat.exe for FAT.