Social media has become the most influential virtual space; the average user spends 2.5 hours a day on social media platforms. But Instagram, Facebook, Twitter, and LinkedIn are meant for more than just entertainment and networking. Once entrepreneurs figured out how to use social media to draw clients to their businesses and skyrocket sales, the digital marketing game changed forever.
Today, if your business is not taking advantage of social media, you are missing out on opportunities for growth and improvement. Our expert friends from Alpha Efficiency, a Chicago web development agency, explained to us the importance of social media marketing. We are happy to share that knowledge with you in this article.
What is social media marketing?
Are you a new entrepreneur wanting to learn about digital marketing? Or do you have a seasoned company and want to introduce social media to your current marketing strategy? You can benefit greatly from building a social media presence regardless of your business line. Let’s start by breaking down the basics.
Social media marketing is a digital marketing strategy that makes use of different platforms to promote products and services and connect with an audience. Through social media, businesses can create and enhance their brand identity, reach a broader audience, have direct contact with potential clients, and showcase their offerings.
People learn, shop, discover, and follow brands on social media. All those millions of users on platforms such as Facebook or Instagram can become potential customers – as long as they find your business there.
Top 5 benefits for your business
You get to tell your story (improve branding)
An online presence on social media gives you the space to connect with your followers and tell your story. This works for new entrepreneurs forging their way into the market and established businesses wanting a deeper connection with their clientele.
When done correctly, social media marketing can positively impact the development of your brand. Your followers will get to know you and your company better, relating to your brand on a more personal level. That can help humanize your business and build trust, loyalty, and awareness.
Boost website traffic
Ideally, your social media platforms should guide your followers somewhere. That place often is your business website, where users can acquire your products or services.
Your sales funnel on social media should look something like this. A user likes your social media content, follows a link to your website to find out more, and (hopefully) ends up taking your desired action (like a purchase or subscription).
Improve customer service and forge relationships
Your company may already have email, website chat, and phone lines ready for customer service, but social media is another excellent way to connect with your clients.
Since most people already spend a few hours on social media daily, they often find it more accessible to message you through those platforms. Social media channels open a two-way communication street between your company and potential clients. Never underestimate the advantage you can get from this unique social media feature. It’s a chance for you to build long-lasting relationships and trust among your customers.
These days, customers are savvier about which brands they choose to support and follow. They have access to more options; therefore, before becoming clients, they’ll do a quick scan of your website and social media. They do that to learn more about your company, your values, and what you represent. Remember what we talked about telling your story? That becomes crucial now.
Setting up a solid profile with relevant information about your business gives the perfect first impression. Furthermore, posting regular, high-quality content will help you build brand authority.
Positively impact sales
The ultimate goal of investing in any marketing campaign is to improve sales. You can increase your sales and conversion rates with a successful social media marketing strategy. Since the average person spends over two hours on social media, your content can reach a broad audience, and if effective, it can turn viewers into customers.
How to incorporate social media into your business
Now that you know the importance of social media, it’s time to put hands to work. Any successful marketing campaign starts by setting solid goals. Think about what business goals you want to achieve using social media and start creating a detailed plan.
While most of us are savvy social media users by now, handling a social media marketing campaign requires a whole new set of skills. You may consider hiring digital marketing professionals to join you in this new venture.
The bottom line
Social media marketing is not only important but essential to any business. The opportunities for growth and reaching a broader audience are infinite. But beyond audience growth and sales improvement, you can create a more solid identity for your brand, enhance customer service, and develop strong relationships with your clients. Regardless if you are launching a new business or have been on this journey for a while, the time to take advantage of social media is now.