Well done, Apple. That’s what I said when the billion dollar company silently updated their Hard Drive Replacement page for iMacs. The page — located here — describes that iMacs purchased in 2009, 2010, and 2011 were shipped with defective Seagate hard drives and Apple will generously replace them at no additional cost.
Not everyone knew this was possible. Many iMac owners didn’t even know there was a bad piece of hardware breathing within their iMacs. And that is why Apple is sending out emails to notify eligible iMac owners about the replacement program.
There are two ways to know if your iMac has a bad hard drive:
Email I received from Apple:
As mentioned in the email, you must ask for a replacement within April 12, 2013 — we have almost 6 months left. But don’t pack your iMac just yet. Read on to find out why…
Can the folks at Apple backup the data of my HD? Should I backup everything on my own? Those were the few questions that hit my mind, as I was calling the Apple’s customer care service.
I was taught that I should take the backup myself, and the genius folks will only replace my iMac’s hard drive — nothing more than that. This naturally means that I should transfer the data to another hard disk, if I want my data.
One can always wirelessly backup Mac’s HD using Time Capsule, but that was not an option for me. Even transferring Mac’s data to iCloud is not possible, primarily because of the lack of storage space — Apple’s top notch iCloud plan costs $100 and comes with 55 GB space.
I am planning to backup my iMac’s data using Time Machine and an external HD. Time Machine, as you probably know, is just too slow. I have heard of hard disk cloning, and I will probably give it a shot very soon. Whatever the case is, I will keep you posted.
Upgrading from 1TB storage space to 2TB is not possible, at least that’s what the Apple representative told me.
However, if you have paid for the hard disk that was damaged within these 3 year period, and if your iMac is eligible for a replacement, you can ask a refund.
The biggest problem, and probably the most annoying one, is to carry our iMacs to the Apple Store. Lugging an iMac to an Apple Store that’s very far from your place can be challenging. But you can always request for onsite service. I am not entirely sure what’s the criteria here, but a polite request over the phone will suffice. Also, no harm in giving a shot, right?
I purchased AppleCare this year, and my iMac’s Seagate hard drive will be replaced with a new one — and yes, they will be traveling to my place (onsite service is available for AppleCare subscribers) with a brand new hard drive.
Have you received your new HD from Apple? Did you take your iMac to the Apple Store? Any interesting stories? Share with us through your comments below!